---
title: "Customer Details"
description: "Edit customer profiles, manage addresses, assign credit, and view order history"
category: "admin"
tags: ["customer", "profile", "address", "credit", "order history"]
createdAt: "2026-04-01"
updatedAt: "2026-04-01"
canonical: "https://help.softwear-prints.com/en/articles/admin/customer-details"
---

# Customer Details

In the customer details view, you can view and edit all information about a single customer – from contact details and order history to credit and organizational assignment.

::admin-link{path="/customer" label="Open Customers"}
::

## Contact Details

### Personal Information

- **First Name** and **Last Name** - You can change these here
- **Email Address** - The customer's login email
- **Phone Number** - For phone inquiries
- **Account Number** - Optional internal reference number

### Account Status

- **Active** - The customer can log in and place orders
- **Blocked** - The customer is blocked and cannot log in
- **Email Confirmed** - Whether the customer has confirmed their email address

## Addresses

Each customer can have multiple addresses saved:

### Billing Address

The primary billing address with:
- Company (optional)
- Street and House Number
- ZIP Code and City
- Country
- Phone Number

### Shipping Addresses

Additional shipping addresses for different locations. Customers can choose between these addresses during checkout.

You can:
- **Add** - Create a new address
- **Edit** - Change an existing address
- **Delete** - Remove no longer needed addresses

## Organizational Assignment

With PRO and Enterprise packages, you can assign customers to an organizational unit:

### Branch

Assign the customer to a specific branch. The customer will then only see products assigned to that branch (if access restriction is enabled).

### Department

Assign the customer to a department. This allows for finer control over the product range.

### Tags

Assign keywords (tags) to categorize customers:

- **VIP** - Particularly important customers
- **Employee** - Internal users
- **Partner** - Business partners
- Any other tags

Tags help with filtering in the customer list and can be used for targeted marketing.

## Credit

The customer credit system allows you to assign credit to customers, which is automatically offset during checkout:

- **Current Credit** - The customer's current balance
- **Top Up Credit** - Add an amount to the credit
- **Reduce Credit** - Deduct an amount

The credit is managed in the shop's currency and is automatically applied at the next checkout.

> **Note:** The credit system must be enabled in the shop settings.

::admin-link{path="/settings/shop" label="Configure Credit System"}
::

## Order History

In the lower section of the customer details, you will see all orders for this customer:

- **Order Number** and **Date**
- **Order Status**
- **Total Amount**
- Click opens order details

### Total Revenue

The customer's cumulative total revenue is prominently displayed, so you can see at a glance how valuable this customer is to your shop.

## Discount Group

Customers can be assigned to a **discount group**. This has the following effects:

- The customer receives the **special conditions** defined for the group
- Certain account functions (e.g., address change) may be **blocked**
- The assignment is displayed in the customer details

## Frequently Asked Questions

**Can I reset a customer's password?**
You can send the customer an email to reset their password. For security reasons, you cannot directly view or set the password.

**What happens if I delete a customer?**
Customers cannot be deleted if there are still orders. Instead, you can **block** the customer.

**Can I export a customer's orders?**
Use the reporting section for detailed customer evaluations.

::admin-link{path="/reporting/customer" label="Open Customer Reports"}
::

## Further Reading

- [Customer Management](/articles/admin/customers) - Back to overview
- [Branches & Departments](/articles/corporate/structure) - Organizational Structure
- [Order Overview](/articles/admin/orders) - All Orders