---
title: "Order Details"
description: "View, edit, create PDFs, and manage returns for individual orders"
category: "admin"
tags: ["order", "details", "pdf", "shipping", "return"]
createdAt: "2026-04-01"
updatedAt: "2026-04-01"
canonical: "https://help.softwear-prints.com/en/articles/admin/order-details"
---

# Order Details

In the order details view, you will find all information about a single order and can perform various actions – from changing the status and exporting PDFs to managing returns.

::admin-link{path="/order" label="Open Orders"}
::

## Order Information

### Header Data

The most important information at a glance:

- **Order Number** - Unique reference
- **Order Date** - Date and time of the order
- **Order Status** - Current status with option to change
- **Payment Method** - How the customer paid (credit card, PayPal, bank transfer, etc.)
- **Payment Status** - Whether the payment has been received

### Items

All ordered items are listed with:

- **Product Image** - Preview of the ordered item
- **Product Name** - Name with variant (color, size)
- **Finishing** - If a finishing was chosen, with details
- **Quantity** - Ordered quantity
- **Unit Price** - Price per piece
- **Total Price** - Quantity times unit price

### Price Breakdown

At the end of the items, you will see the complete price calculation:

- **Subtotal** - Sum of all items
- **Shipping Costs** - Costs for shipping
- **Voucher Discount** - Deduction from redeemed voucher
- **Customer Credit** - Deduction from credit
- **VAT** - Value Added Tax
- **Total Amount** - Final amount

### Customer Information

- **Name and Email** of the orderer
- **Billing Address** - Complete billing address
- **Shipping Address** - Where the order will be delivered (or pickup address)
- **Order Notes** - Remarks left by the customer

### Shipping Information

- **Shipping Method** - Selected shipping method
- **Shipping Carrier** - DHL, DPD, Hermes, etc.
- **Tracking Number** - Shipment tracking (if provided)
- **Shipping Date** - When the shipment was dispatched

## Actions

### Change Status

You can manually change the order status:

1. Select the new status from the dropdown
2. Confirm the change
3. The customer will be notified by email depending on the settings

### Create PDFs

For each order, you can generate various documents as PDF:

- **Invoice** - Official invoice for the customer
- **Delivery Note** - Enclosure for the package
- **Picking List** - Internal list for compiling the order
- **Shipping Label** - Label for shipping
- **Sticker** - Product sticker for packaging

Click the corresponding button to generate and download the PDF.

### Enter Tracking Information

After you have shipped the order:

1. Enter the **tracking number**
2. Select the **shipping carrier**
3. Save the information
4. The customer can now track the shipment online

### Process Return

If a customer requests a return:

1. Check the reason for return
2. Approve or reject the return
3. If approved: Create a **credit note** if necessary
4. Track the goods receipt

### Cancellation

To cancel an order:

1. Open the order details
2. Click on **Cancel Order**
3. Optionally provide a reason
4. Confirm the cancellation

> **Note:** For orders that have already been paid, a refund may need to be initiated.

## Removed Items

If items were subsequently removed from an order (e.g., due to unavailability), they are listed in a separate **Removed Items** section so that the history remains fully traceable.

## Continue to

- [Order Overview](/articles/admin/orders) - Back to overview
- [Manual Order](/articles/admin/order-manual) - Create an order manually
- [Invoices](/articles/admin/invoices) - Manage invoices