---
title: "Manual Order"
description: "Manually create orders in the Admin on behalf of your customers"
category: "admin"
tags: ["order", "manual", "create", "customer order"]
createdAt: "2026-04-01"
updatedAt: "2026-04-01"
canonical: "https://help.softwear-prints.com/en/articles/admin/order-manual"
---

# Manual Order

Sometimes it is necessary to manually create an order on behalf of a customer - for example, for phone orders, at trade fairs, or if a customer has technical difficulties with the online shop.

::admin-link{path="/order/manual" label="Create Manual Order"}
::

## When a manual order makes sense

- **Phone Order** - The customer orders by phone or email
- **Trade Fair Order** - Order is taken at an event
- **Technical Problems** - The customer cannot use the online checkout
- **Special Conditions** - Individually agreed prices or conditions
- **Internal Order** - Orders for own use

## Step-by-Step Guide

### Step 1: Select or Create Customer

Select the customer for the order:

**Search for existing customer:**
1. Enter the name or email address into the search field
2. Select the appropriate customer from the results
3. The saved addresses will be automatically applied

**Create new customer:**
1. Click on **Create New Customer**
2. Enter the contact details (name, email, address)
3. The customer will be simultaneously saved in the customer database

### Step 2: Add Products

Add the desired products to the order:

1. Use the **Product Search** to find items
2. Select the desired **Variant** (color, size)
3. Enter the **Quantity**
4. Click on **Add**
5. Repeat the process for additional items

Prices are automatically taken from the product catalog.

### Step 3: Shipping and Payment

Select the shipping and payment options:

**Shipping Method:**
- Select from the configured shipping methods
- Shipping costs are calculated automatically
- For pickup: Select the appropriate pickup address

**Payment Method:**
- Select how the customer pays
- For bank transfer or cash payment, the payment is recorded manually

### Step 4: Overview and Confirmation

Check all details:

- Customer data and addresses
- Ordered items with variants and quantities
- Shipping method and costs
- Payment method
- Total amount

Click on **Create Order** to complete the order. The customer will receive a confirmation email (if configured).

## After Creation

The manually created order:

- Appears in the regular **Order Overview**
- Is treated the same as online orders
- Can be normally **edited, shipped, and completed**
- Generates an **invoice** if needed

## Frequently Asked Questions

**Can I change the price for individual items?**
For manual orders, catalog prices are used. For special prices, use coupon codes or adjust the prices in the product.

**Does the customer automatically receive an email?**
Yes, if email notifications are configured in your shop, the customer receives the same confirmations as for an online order.

**Can I modify a manual order later?**
Yes, open the order in the detail view and make the desired changes.

## See also

- [Order Overview](/articles/admin/orders) - View all orders
- [Order Details](/articles/admin/order-details) - Edit order in detail
- [Customer Management](/articles/admin/customers) - Create and manage customers