---
title: "Customer Account"
description: "Registration, profile, addresses, order history, and all functions of the customer account"
category: "shop"
tags: ["account", "profile", "addresses", "orders", "registration"]
createdAt: "2026-04-01"
updatedAt: "2026-04-01"
canonical: "https://help.softwear-prints.com/en/articles/shop/account"
---

# Customer Account

Registered customers have access to a personal account with many useful functions. Here you will find everything about registration, profile management, and the various account areas.

## Registration

### Public Registration

If public registration is enabled in your shop, new customers can register themselves:

1. Click **Register** in the shop
2. Enter **First Name**, **Last Name**, and **Email Address**
3. Choose a **Password**
4. Confirm registration

Depending on the shop settings, registration must be **confirmed via email link** before the account is active.

### Invitation via Link

Admins can also invite customers directly:

- Via the **Registration QR code** on the dashboard
- Via an **invitation link** with a token that automatically assigns the user to the shop

Invited users receive an email with a personal activation link.

> **For Admins:** You control the registration options in the shop settings.

::admin-link{path="/settings/shop" label="Configure registration"}
::

## Account Area: My Account

After logging in, customers can access their personal area under **My Account**. This offers the following sub-areas:

### Personal Data

Here customers can manage their basic data:

- Change **First Name and Last Name**
- Update **Email Address**
- Add **Phone Number**
- Change **Password**

### Addresses

Customers can save multiple addresses:

- **Billing Address** - Used by default in the checkout
- **Shipping Addresses** - Different shipping addresses for different orders
- Addresses can be **added**, **edited**, and **deleted**

> **Note:** For customers assigned to a discount group, address management may be locked. Changes must then be made by the admin.

### My Orders

Overview of all previous orders with:

- **Order Number** and **Date**
- **Order Status** (Open, In Progress, Shipped, Completed)
- **Total Amount**
- Clicking on an order opens the **detail view** with all items, addresses, and payment information

### Wishlist

The personal watchlist for interesting products:

- Products are added via the **heart icon**
- Items can be placed directly **into the shopping cart** from the wishlist
- Unwanted items can be removed

### Vouchers

Overview of all available and redeemed voucher codes:

- **Active Vouchers** - Still redeemable with validity date
- **Redeemed Vouchers** - Already used codes
- **Expired Vouchers** - No longer valid codes

### Newsletter

Management of newsletter settings:

- **Subscribe** - Receive regular news and offers via email
- **Unsubscribe** - Stop receiving newsletters
- Subscription may require a **double opt-in** (confirmation via email)

### Size Profile

Personal size profile for better size recommendations:

- Enter your own **body measurements**
- **Matching sizes are then recommended** for products
- The profile can be updated at any time

### Returns

Overview of ongoing and completed returns:

- **Request a return** for an order
- **Track status** (requested, approved, completed)
- **View details** for each return

## Reset Password

If customers have forgotten their password:

1. On the login page, click **Forgot password**
2. Enter email address
3. Receive email with **reset link**
4. Choose and confirm new password

## Customer Credit

If the credit system is activated in the shop, customers can see their current **credit** in their account. This is automatically applied in the checkout.

> **For Admins:** You manage customer credit in the customer details.

::admin-link{path="/customer" label="Manage customers"}
::

## For Admins: Account Settings

As an admin, you control which functions the customer account offers:

::admin-link{path="/settings/shop" label="Open shop settings"}
::

| Setting | Description |
|---|---|
| **Account System** | Activates or deactivates the account function completely |
| **Public Registration** | Whether anyone can register |
| **Guest Order** | Whether orders are possible without an account |
| **Email Confirmation** | Whether new accounts need to be confirmed via email |
| **Newsletter** | Whether the newsletter option is available |
| **Logged-in Users Only** | Shop visible only to registered customers |

## See also

- [Customer Management (Admin)](/articles/admin/customers) - Manage customers in the admin
- [Checkout & Payment](/articles/shop/checkout) - The ordering process
- [Shop Settings](/articles/corporate/shop-settings) - All account-related settings