---
title: "Checkout & Payment"
description: "How the ordering process works in your Corporate Shop - from address entry to confirmation"
category: "shop"
tags: ["checkout", "payment", "cart", "order", "payment", "shipping"]
createdAt: "2026-03-26"
updatedAt: "2026-04-01"
canonical: "https://help.softwear-prints.com/en/articles/shop/checkout"
---

# Checkout & Payment

The ordering process guides your customers through clearly structured steps from address entry to order confirmation. This article explains each step in detail - for both end-customers and admins who want to configure the checkout process.

## Prerequisites

Depending on the shop settings, the customer must:

- **Be logged in** - If the "Only for logged-in users" option is enabled
- **Create an account** - If the account system is active and guest orders are disabled
- **Order as a guest** - If guest orders are allowed (no registration required)

> **For Admins:** You control these options under Shop Settings.

::admin-link{path="/settings/shop" label="Open Shop Settings"}
::

## The Ordering Process Step by Step

### Step 1: Email Address and Login

The checkout begins with customer identification:

- **Logged-in customers** - Are automatically recognized, this step is skipped
- **New customers** - Enter their email address and can register
- **Guest order** - Email address is requested, but no account is created (if allowed)

### Step 2: Billing Address

The customer enters their billing address or selects a saved address:

- **First name and last name**
- **Company** (optional)
- **Street and house number**
- **Postal code and city**
- **Country**
- **Phone number** (optional)

> **Note:** For customers assigned to a discount group, address data may be locked and must be changed by the admin.

### Step 3: Shipping Address

The customer chooses where the order should be delivered:

- **Same address as billing address** - Default option
- **Different shipping address** - Enter own shipping address
- **Pickup** - If pickup addresses are configured, the customer can choose a pickup location

For pickup, entering a shipping address is omitted. Instead, the customer chooses from the available pickup addresses.

> **For Admins:** You configure pickup addresses in the Shop Settings.

::admin-link{path="/settings/shop" label="Set up pickup addresses"}
::

### Step 4: Order Notes

The customer can leave optional notes regarding their order:

- Special delivery requests
- Internal reference numbers or cost centers
- Notes on finishing

### Step 5: Shipping Method

The customer chooses one of the available shipping options:

- **Standard shipping** - Regular delivery
- **Express shipping** - Faster delivery (if available)
- **Pickup** - No shipping costs (if selected in the previous step)

For each option, the **shipping costs** and the **estimated delivery time** are displayed.

### Step 6: Payment Method

The customer chooses their preferred payment method:

| Payment Method | Description |
|---|---|
| **Credit Card / Debit Card** | Immediate payment via Stripe (Visa, Mastercard etc.) |
| **PayPal**