Checkout & Payment

The ordering process guides your customers through clearly structured steps from address entry to order confirmation. This article explains each step in detail - for both end-customers and admins who want to configure the checkout process.

Prerequisites

Depending on the shop settings, the customer must:

• Be logged in - If the "Only for logged-in users" option is enabled
• Create an account - If the account system is active and guest orders are disabled
• Order as a guest - If guest orders are allowed (no registration required)

For Admins: You control these options under Shop Settings.

The Ordering Process Step by Step

Step 1: Email Address and Login

The checkout begins with customer identification:

• Logged-in customers - Are automatically recognized, this step is skipped
• New customers - Enter their email address and can register
• Guest order - Email address is requested, but no account is created (if allowed)

Step 2: Billing Address

The customer enters their billing address or selects a saved address:

• First name and last name
• Company (optional)
• Street and house number
• Postal code and city
• Country
• Phone number (optional)

Note: For customers assigned to a discount group, address data may be locked and must be changed by the admin.

Step 3: Shipping Address

The customer chooses where the order should be delivered:

• Same address as billing address - Default option
• Different shipping address - Enter own shipping address
• Pickup - If pickup addresses are configured, the customer can choose a pickup location

For pickup, entering a shipping address is omitted. Instead, the customer chooses from the available pickup addresses.

For Admins: You configure pickup addresses in the Shop Settings.

Step 4: Order Notes

The customer can leave optional notes regarding their order:

• Special delivery requests
• Internal reference numbers or cost centers
• Notes on finishing

Step 5: Shipping Method

The customer chooses one of the available shipping options:

• Standard shipping - Regular delivery
• Express shipping - Faster delivery (if available)
• Pickup - No shipping costs (if selected in the previous step)

For each option, the shipping costs and the estimated delivery time are displayed.

Step 6: Payment Method

The customer chooses their preferred payment method: