Customer Account

Registered customers have access to a personal account with many useful functions. Here you will find everything about registration, profile management, and the various account areas.

Registration

Public Registration

If public registration is enabled in your shop, new customers can register themselves:

1. Click Register in the shop
2. Enter First Name, Last Name, and Email Address
3. Choose a Password
4. Confirm registration

Depending on the shop settings, registration must be confirmed via email link before the account is active.

Invitation via Link

Admins can also invite customers directly:

• Via the Registration QR code on the dashboard
• Via an invitation link with a token that automatically assigns the user to the shop

Invited users receive an email with a personal activation link.

For Admins: You control the registration options in the shop settings.

Account Area: My Account

After logging in, customers can access their personal area under My Account. This offers the following sub-areas:

Personal Data

Here customers can manage their basic data:

• Change First Name and Last Name
• Update Email Address
• Add Phone Number
• Change Password

Addresses

Customers can save multiple addresses:

• Billing Address - Used by default in the checkout
• Shipping Addresses - Different shipping addresses for different orders
• Addresses can be added, edited, and deleted

Note: For customers assigned to a discount group, address management may be locked. Changes must then be made by the admin.

My Orders

Overview of all previous orders with:

• Order Number and Date
• Order Status (Open, In Progress, Shipped, Completed)
• Total Amount
• Clicking on an order opens the detail view with all items, addresses, and payment information

Wishlist

The personal watchlist for interesting products:

• Products are added via the heart icon
• Items can be placed directly into the shopping cart from the wishlist
• Unwanted items can be removed

Vouchers

Overview of all available and redeemed voucher codes:

• Active Vouchers - Still redeemable with validity date
• Redeemed Vouchers - Already used codes
• Expired Vouchers - No longer valid codes

Newsletter

Management of newsletter settings:

• Subscribe - Receive regular news and offers via email
• Unsubscribe - Stop receiving newsletters
• Subscription may require a double opt-in (confirmation via email)

Size Profile

Personal size profile for better size recommendations:

• Enter your own body measurements
• Matching sizes are then recommended for products
• The profile can be updated at any time

Returns

Overview of ongoing and completed returns:

• Request a return for an order
• Track status (requested, approved, completed)
• View details for each return

Reset Password

If customers have forgotten their password:

1. On the login page, click Forgot password
2. Enter email address
3. Receive email with reset link
4. Choose and confirm new password

Customer Credit

If the credit system is activated in the shop, customers can see their current credit in their account. This is automatically applied in the checkout.

For Admins: You manage customer credit in the customer details.

For Admins: Account Settings

As an admin, you control which functions the customer account offers:

See also

• Customer Management (Admin) - Manage customers in the admin
• Checkout & Payment - The ordering process
• Shop Settings - All account-related settings