Order Details

In the order details view, you will find all information about a single order and can perform various actions – from changing the status and exporting PDFs to managing returns.

Order Information

Header Data

The most important information at a glance:

• Order Number - Unique reference
• Order Date - Date and time of the order
• Order Status - Current status with option to change
• Payment Method - How the customer paid (credit card, PayPal, bank transfer, etc.)
• Payment Status - Whether the payment has been received

Items

All ordered items are listed with:

• Product Image - Preview of the ordered item
• Product Name - Name with variant (color, size)
• Finishing - If a finishing was chosen, with details
• Quantity - Ordered quantity
• Unit Price - Price per piece
• Total Price - Quantity times unit price

Price Breakdown

At the end of the items, you will see the complete price calculation:

• Subtotal - Sum of all items
• Shipping Costs - Costs for shipping
• Voucher Discount - Deduction from redeemed voucher
• Customer Credit - Deduction from credit
• VAT - Value Added Tax
• Total Amount - Final amount

Customer Information

• Name and Email of the orderer
• Billing Address - Complete billing address
• Shipping Address - Where the order will be delivered (or pickup address)
• Order Notes - Remarks left by the customer

Shipping Information

• Shipping Method - Selected shipping method
• Shipping Carrier - DHL, DPD, Hermes, etc.
• Tracking Number - Shipment tracking (if provided)
• Shipping Date - When the shipment was dispatched

Actions

Change Status

You can manually change the order status:

1. Select the new status from the dropdown
2. Confirm the change
3. The customer will be notified by email depending on the settings

Create PDFs

For each order, you can generate various documents as PDF:

• Invoice - Official invoice for the customer
• Delivery Note - Enclosure for the package
• Picking List - Internal list for compiling the order
• Shipping Label - Label for shipping
• Sticker - Product sticker for packaging

Click the corresponding button to generate and download the PDF.

Enter Tracking Information

After you have shipped the order:

1. Enter the tracking number
2. Select the shipping carrier
3. Save the information
4. The customer can now track the shipment online

Process Return

If a customer requests a return:

1. Check the reason for return
2. Approve or reject the return
3. If approved: Create a credit note if necessary
4. Track the goods receipt

Cancellation

To cancel an order:

1. Open the order details
2. Click on Cancel Order
3. Optionally provide a reason
4. Confirm the cancellation

Note: For orders that have already been paid, a refund may need to be initiated.

Removed Items

If items were subsequently removed from an order (e.g., due to unavailability), they are listed in a separate Removed Items section so that the history remains fully traceable.

Continue to

• Order Overview - Back to overview
• Manual Order - Create an order manually
• Invoices - Manage invoices